Principle Estate Management had a special welcome for an important member of staff who returned from maternity leave: they promoted her as part of the company’s expansion.
Rebecca Gibson joined Principle in September 2019, working on compliance, client reporting and business integration.
She has now become client services manager, still focussing on compliance and client reporting but also overseeing what has become a nine-strong customer services team, responsible for their performance and strategic planning.
Rebecca reports to Principle’s property operations manager Andrew Winstanley and he said: “We’re thrilled to be adding Becky back into the business and are very happy to be a family-focused employer that is flexible for staff who have young children.
“As Principle continues to grow, the customer services workload has expanded and we needed someone to take on the responsibility of managing the bigger team. This coincided with Becky’s return to work and we felt she was ideally placed to do a great job for us in this crucial area.
“She will also oversee compliance within the property management team, tracking every asset in each building with either a statutory or best practice requirement for testing or maintenance. Becky will also oversee the final integration of this crucial process into Qube, our property management system, which will improve its operational property management efficiency.”
Rebecca said: “It has been amazing to take a year out and watch my baby Rosie develop so much in that time. At the same time, I’ve been keeping in touch with Principle and am impressed by the firm’s continued growth, and by the carefully planned structural and operational changes that have taken place.
“It’s great to be able to come back and continue to play an important part as the business continues to develop and evolve. There are lots of news faces, but they all know what they’re doing for our customers and clients.”
The new shape of customer services now has Michelle Cox as team leader, using her extensive experience with overall day-to-day responsibility for training and procedures, plus looking after her own properties to support property managers.
Principle employs 40 staff looking after approaching 8,000 units in around 300 developments across the UK, as well as rented commercial and residential properties
Pictured: Rebecca Gibson (front centre) with Principle Estate Management’s customer services team
